LADWP customers interested in transforming their lawns to drought-tolerant landscaping have a free resource in the form of hands-on workshops offered by LADWP’s Turf Replacement Program. The free workshops tach customers how to remove turf, grade soil for capturing rainwater, and the step-by-step process to create sustainable landscapes in their own yards. LADWP’s residential customers […]
FBI Raids Los Angeles City Hall, Again
Federal investigators served a search warrant at City Hall and the Department of Water and Power Monday. FBI agents raided the downtown headquarters of the Los Angeles Department of Water and Power and City Hall Monday. The mysterious investigation is the latest to rock City Hall this year. It’s unclear if the latest raid is […]
At Least Now When Your Power Goes Out, LADWP Will Text You
Or send an email, in your choice of English or Spanish. That’s a change from days of yore, when you had to get the information for yourself. During last July’s heat storm, parts of Los Angeles sustained lengthy power outages, along with a shortage of information about when they would end. The Twitter rants from Angelenos kept […]
LADWP Customer Service Saturday
LADWP Will Host Customer Service Saturday at Four Regional Customer Service Centers on May 14, 2016 from 9 a.m. to 1 p.m. Workshops on Saving Water and Energy Set for Crenshaw, Van Nuys and Watts Locations LADWP Will Host Customer Service Saturday at Four Regional Customer Service Centers on May 14, 2016 from 9 a.m. […]
2015 LADWP Industrial, Economic, and Adminstrative Survey – City Controller’s Office
Below is a link to the Charter-mandated evaluation of DWP that’s done every five years. Navigant is the consultant that performed the work. It’s almost 600 pages so we’ve included the 10-page Executive Summary…..and in case you haven’t already seen it there’s also a link to yesterday’s Daily News story about the survey. Items of particular […]
LADWP Urges Saving Energy While Staying Safe During Heat Wave
With temperatures expected to exceed 100 degrees in the San Fernando Valley today, the Los Angeles Department of Water and Power (LADWP) urges customers to conserve energy use where possible, while not jeopardizing their health and safety. “During times of extreme heat, we strongly encourage customers to conserve electricity as long as it does not […]
Overcharged DWP customers would get tens of millions back under settlement
It was hailed as a modern makeover of an aging, inefficient way to bill customers. Instead, the new system at the Los Angeles Department of Water and Power became a nightmare, spewing out thousands of faulty bills, some wildly inflated. When upset customers called the utility for help, many languished on hold for a half-hour […]
LADWP Presents 5-Year Water and Power Rate Proposal
The Los Angeles Department of Water and Power (LADWP) has proposed a 5-year water and power rate action that provides funding to accelerate the replacement of aging infrastructure, better protect against drought conditions, and meet water and power supply mandates while improving customer service. The proposed rates are also designed to further incentivize conservation while […]
LADWP Offers $10 to Go Paperless
LOS ANGELES — For a limited time, the Los Angeles Department of Water and Power (LADWP) is offering a $10 bill credit for new paperless billing customers. Customers who currently receive printed LADWP bills, and who sign up for paperless billing through ladwp.com, will receive a $10 credit on their next bill. Paperless billing is a […]
Water Conservation Tips while in a Drought
As California continues to weather through the drought, the Los Angeles Department of Water and Power’s Water Conservation Response Unit (WCRU) is stepping up public education and enforcement of the water conservation ordinance with three additional staff members and specially marked vehicles. The additional staff has already begun patrolling the city of Los Angeles for […]
Alert! Imposters Are Scamming LADWP Customers By Phone
Persistent phone scammers are deceiving LADWP customers into paying non-existent water and power bills with threats of immediate service shut off. Don’t fall victim to phone scammers posing as LADWP “collection” personnel. LADWP employees will NEVER ask for personal payment information over the telephone. They will never ask you to purchase pre-paid cash cards from […]
Update on LADWP’s New Customer Billing and Information System
On September 2, 2013, the LADWP completed the replacement of its 39-year old Customer Information System (CIS) after over three years of planning and development. This CIS platform touches nearly every aspect of utility operations, including customer service, meter reading and billing. It is the heart of our customer service system and used during each […]