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2015 LADWP Industrial, Economic, and Adminstrative Survey – City Controller’s Office

2015 IEA DWP Survey Exec Summary-1

Below is a link to the Charter-mandated evaluation of DWP that’s done every five years.  Navigant is the consultant that performed the work.  It’s almost 600 pages so we’ve included the 10-page Executive Summary…..and in case you haven’t already seen it there’s also a link to yesterday’s Daily News story about the survey.

Items of particular interest to you might include Community Outreach Section 10,  Section 9 Customer Service, and Section 8 Rates Benchmarking.

Feel free to send your thoughts, questions, comments, suggestions to:
Greg Bartz, LADWP Community Liaison
City Council Districts 4, 6, 7 & 13
East Valley & North Central L.A. Areas
(213) 367-2800

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